Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, processing times may be extended. Customers will be notified of any significant delays.
Shipping Times
Estimated delivery times vary depending on destination:
- United States: 7–15 business days
- Canada: 7–15 business days
- United Kingdom: 7–15 business days
- Australia: 7–15 business days
- Europe: 7–20 business days
- Asia: 5–15 business days
Please note that delivery times are estimates and may vary due to customs inspections, carrier delays, weather conditions, or other factors beyond our control.
Shipping Costs
Shipping fees are calculated and displayed at checkout.
Free shipping promotions may be offered on selected products or orders from time to time.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Tracking updates may take 24–72 hours to appear after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect address provided by the customer, additional shipping charges may apply for reshipment.
Lost or Delayed Packages
We are not responsible for delays caused by shipping carriers, customs clearance procedures, weather conditions, or other circumstances beyond our control.
If your package appears lost in transit, please contact us and we will work with the carrier to investigate the issue.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery and include clear photos of the damaged item and packaging.
We will review the claim and arrange a replacement or refund where appropriate.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: benarselesa.dsb@gmail.com